CineCiti Privacy Policy

Effective Date: 5 July 2026

1. Introduction

CineCiti (M & C Co Pty Ltd) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, purchase products or services, contact us, or otherwise interact with us.

2. About Us

M & C Co Pty Ltd trading as CineCiti (ABN 37 609 221 187) operates this website and is the organisation responsible for the collection and handling of your personal information.

3. Information We Collect

We may collect your name, company name, billing and shipping addresses, email address, telephone number, purchase history, account details, warranty information, technical information (including IP address, browser, device and usage data), and marketing preferences.

4. Information We Do Not Collect

We do not store your full credit card details. Payments are processed by trusted payment providers such as Shopify Payments, Stripe, PayPal or other authorised providers.

5. How We Collect Information

Information is collected when you place an order, create an account, contact us, subscribe to marketing, submit warranty claims, browse our website or interact with cookies and analytics technologies.

6. Why We Collect Information

We use your information to process orders, provide customer support, arrange delivery, manage warranties, prevent fraud, improve our services, comply with legal obligations and send marketing communications where permitted or consented to.

7. Shopify Platform

Our online store is hosted by Shopify. Shopify processes certain personal information necessary to provide ecommerce services including checkout, order management and payment processing. Shopify's handling of information is governed by its own privacy practices in addition to ours.

8. Cookies

We use Essential Cookies (website operation), Functional Cookies (preferences), Analytics Cookies (website performance) and Marketing Cookies (advertising and remarketing where applicable). You may disable cookies through your browser, although some website functions may not operate correctly.

9. Analytics & Advertising

We may use services such as Google Analytics and, where enabled, Meta Pixel or similar technologies to understand website usage and improve customer experience. These services may collect device and browsing information in accordance with their own privacy policies.

10. Sharing Information

We may disclose information to payment providers, courier companies, manufacturers for warranty support, authorised repair centres, IT providers, accountants, MYOB, professional advisers and government authorities where required by law. We do not sell your personal information.

11. Overseas Disclosure

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.

12. Data Security

We use reasonable administrative, technical and physical safeguards including SSL encryption, secure hosting, restricted staff access and secure payment gateways. No internet transmission is completely secure.

13. Data Retention

We retain information only as long as reasonably necessary for business, taxation, warranty and legal purposes, after which it is securely deleted or de-identified where practicable.

14. Access & Correction

You may request access to or correction of your personal information by contacting us. We may require proof of identity before processing your request.

15. Marketing Communications

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us directly. Transactional emails relating to orders or warranties may still be sent where necessary.

16. Complaints

If you believe your privacy has been breached, please contact us first so we can investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

18. Contact

CineCiti
M & C Co Pty Ltd
Shop 2, 8–10 The Avenue, Hurstville NSW 2220
Phone: (02) 9420 4678
Email: support@cineciti.com.au