Shipping Policy

Effective Date: 5 July 2026

Thank you for shopping with CineCiti.

This Shipping Policy explains how we process, dispatch and deliver orders. Please read this policy carefully before placing your order.

1. Shipping Destinations

CineCiti ships throughout Australia and to selected international destinations.

If shipping to your country is unavailable during checkout, please contact us for a shipping quotation.

2. Order Processing

Orders are processed during normal business hours:

Monday to Friday
(Excluding NSW Public Holidays)

Orders placed after 1pm will be processed on the next Business Day.

Please note that order processing times are separate from shipping transit times.

3. Dispatch Time

We aim to dispatch orders as quickly as possible.

Typical dispatch timeframes are:

Product Type	Estimated Dispatch
In Stock Items	Within 1 Business Days
Special Order Items	As advised
Pre-Order Products	Upon arrival into stock

Dispatch estimates are provided as a guide only and are not guaranteed.

4. Delivery Time

Delivery times vary depending on your location and the selected courier service.

Estimated delivery times commence once your order has been dispatched.

While we make every effort to dispatch orders promptly, delivery timeframes are estimates only and should not be relied upon as guaranteed delivery dates.

Delivery delays caused by transport providers, customs authorities, weather events or other circumstances beyond our reasonable control do not entitle customers to compensation.

5. Shipping Carriers

Depending on the destination, product type and shipping service selected, CineCiti may use one or more of the following carriers:

• Australia Post
• StarTrack
• TNT Express
• Aramex
• DHL
• FedEx
• UPS
• Other approved transport providers

The carrier used for your order will be determined at CineCiti's discretion unless a specific shipping service has been purchased.

6. Delivery Address

Customers are responsible for ensuring that all delivery details are accurate before submitting an order.

CineCiti accepts no responsibility for delays or additional costs arising from incorrect or incomplete delivery information provided by the customer.

If an order is returned due to an incorrect delivery address, additional shipping charges may apply before the order can be re-dispatched.

7. Signature on Delivery

Certain products, particularly high-value or professional equipment, may require a signature upon delivery.

Where a signature is required, delivery will only be completed once the parcel has been accepted at the delivery address.

CineCiti reserves the right to require a signature for any order regardless of the shipping method selected.

8. Authority to Leave (ATL)

If you authorise the courier to leave your parcel unattended, delivery will be considered complete once the parcel has been left in accordance with your instructions.

Risk of loss, theft or damage passes to you once the parcel has been delivered under your Authority to Leave request.

9. Delivery Delays

Occasionally deliveries may be delayed due to circumstances outside our reasonable control, including:

• severe weather;
• transport disruptions;
• customs inspections;
• public holidays;
• industrial action;
• carrier delays;
• supplier delays; or
• other unforeseen events.

While we will make reasonable efforts to assist in resolving delivery issues, CineCiti is not responsible for delays caused by third-party transport providers.

10. Lost or Damaged Shipments

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible.

Where appropriate, CineCiti will assist by lodging an investigation with the relevant carrier.

Customers should retain all original packaging and provide photographs where requested to assist with any freight investigation.

11. Split Shipments

Where an order contains multiple products, CineCiti may dispatch products separately where this allows available items to be delivered sooner.

Additional freight charges will not normally apply unless otherwise agreed.

12. International Orders

International customers are responsible for:

• customs duties;
• import taxes;
• GST/VAT;
• brokerage fees;
• import permits;
• other charges imposed by local authorities.

Delivery times for international orders are estimates only and may be affected by customs clearance.

13. Lithium Batteries & Dangerous Goods

Certain products containing lithium batteries or classified as Dangerous Goods may be subject to transport restrictions.

Some products may only be shipped using approved transport services and additional delivery time may be required.

International shipment of certain battery products may not be available.

14. Refused Deliveries

If a customer refuses delivery of an order that is not faulty under Australian Consumer Law, CineCiti reserves the right to deduct any freight, return freight and other reasonable costs incurred before processing any approved refund or Store Credit.

15. Shipping Charges

Shipping charges are calculated during checkout based on:

• destination;
• parcel dimensions;
• parcel weight;
• shipping service selected; and
• any applicable Dangerous Goods requirements.

Shipping charges displayed during checkout form part of the total purchase price.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

CineCiti

M & C Co Pty Ltd

Phone: (02) 9420 4678

Email: support@cineciti.com.au